Configuring Mail Client

Before you start setting up your computer to download mail, you should test your email account by logging in to webmail. See webmail. Once you've logged in and tested that your email username and password works, you will need to use the same username/password in your mail client to download your email. If you have just changed name servers, we advice that you wait 24 hours to configure your mail settings, because the DNS would still be propogating across the internet.

Downloading mail into your mail client

The basic run down of this is that you are transferring the mail that is on the mail server housed to the data centre to your local computer and to do this you need (1) a mail client program (2) the correct settings on your mail client program. The correct settings on your mail client direct your computer to the correct mail server. (3) correct login email address and password, so your mail client will be given access to the web server to download mail. (4) The correct outgoing settings to be able to send mail from your computer through your ISP network.

The settings you require are

  • Incoming mail server. You can use, or . You cannot use ( Substitute for your own domain name. Please put the correct domain name extension, eg. org, , etc.. relevant to your domain name) . If you are using the Plesk control panel, then you would use but all new accounts cannot use as the incoming mail server
  • Outgoing mail server can be either same as the incoming mail server or the same as your ISP email account. See below for a list of common ISP mail servers
  • You can choose to use IMAP or POP email but you will need to choose the corresponding incoming mail server, ie for pop email accounts or for IMAP email accounts

The login that you require is

  • Username is the email address that you used to login to webmail to test your account.
  • Password is the password that you created for the email name through the hosting control panel

Downloading mail to your computer

Downloading mail to your computer is probably the easiest to set up. The incoming mail server is always mail dot your domain name. eg. if your domain name is, then the incoming mail server is , for POP email accounts the default port number is 110, and this port is rarely blocked - unless your network administrator has blocked this port and this is the setting that mail clients will choose for you by default when selecting to set up a POP email account in your mail client. The username and password, is the same username and password that you use to access webmail. The username is your full email address.

Sending mail from your computer

Sending mail from your computer will always require mail to be routed through your Internet Service Provider's network. To deter SPAM, ISPs (internet service providers) may require you to input the username and password that they provide for your main ISP mail account into the advanced mail setting area or they may block certain common ports. If you test your account and you find that you can receive but not send mail, this is usually the case. The solution: Read this whole page and we will suggest a few different port settings to try and this should solve your problems. In some cases, you may need to contact your ISP or network administrator to provide you with access.

You have a choice of setting up your outgoing mail server to be (1) the outgoing mail settings for your ISP or (2) the same as your incoming mail server

Note: When testing your newly created email account, your mail program will send your mail from your default email address. So you should either select your new email account to send mail from or set it as default, when testing for sending email. Otherwise, it may appear that your email is sending correctly from your newly created email account, when in fact you are only sending it from an existing email account. There is a 'test account settings' function but, sometimes we find that this is not reliable, so it is easier to start a new email and send from your newly created email address to an alternative email address, not connected with your domain name.

Windows Mail (these instructions use mail dot your domain name as the outgoing mail server and offer troubleshooting advice for sending mail.)

List of Outgoing Mail Server Settings, if you are not using the same setting as your incoming mail server. If your outgoing mail server is not in the list, try googling "your isp" + "outgoing mail server"

Bigpond Testra customers Outgoing Mail Settings
SMTP server: Username: Your full bigpond email address, Your bigpond password

Optusnet Outgoing Mail Settings
MAIL server:

Internode Outgoing Mail Settings

SMTP mail server 

iiNet Outgoing Mail Settings

SMTP server (outgoing):; Username: Your full iiNet email address, e.g. john.citizen(at)

TPG Outgoing Mail Settings
SMTP Server: 

Ozemail Outgoing Mail Settings
SMTP Server:

Three Outgoing Mail Settings SMTP port 25

IPrimus Outgoing Mail Settings

Mail Settings SMTP (outgoing):


TroubleShooting Questions

I cannot send mail and I cannot receive mail but I can log in to webmail to send and receive mail. What is wrong?

(1) Check that your incoming and outgoing mail server are set correctly. Your incoming mail server must match your domain name. eg. the mail server for is NOT . You can set up your outgoing mail server as the same as your incoming mail server or you can set it to be the same as your ISP email account. The problem is either with the mail server name or your username/password.

If you can receive mail but you cannot send mail, there are a number of things you can check and try.

(1) Go to the "more settings" option and enter the details below, substituting the username for  your ISP email address and related password

Below is an example in Outlook of a Telstra customer who needs to input their Telstra username and password to be able to send mail from the email account associated with their domain name. NOTE: a common mistake is people do not save this setting as you need to click "OK" as well "NEXT" and finish. If in doubt, close down your mail client, reopen it and check that the settings are saved. If this does not solve your problem, go back to "use same settings as my incoming mail server" and then try changing the outgoing port number.

Inserted Pic 

Changing the outgoing port number.

In the Advanced E-mail settings, you can try changing the Port from 25, which is commonly blocked and use the following outgoing mail settings - we have listed both incoming and outgoing mail settings that you can try for both POP and IMAP. Choose the appropriate port numbers to change. Do not change the incoming port number unless you are havinig trouble receiving mail. You must make sure that if you choose a port number that uses SSL, that you choose the option, "SSL mail" . You need to select SSL mail or no SSL in the appropriate area of your mail client and this field must match the port settings below. ie. If you are trying port 465, you must choose SSL mail.

Outgoing mail port numbers for POP email accounts

25 (no SSL)

587 ( no SSL)

465 (SSL)

995 (SSL)

Outgoing mail settings for Email accounts if you select IMAP – you will need to change from POP to IMAP on set up.

463 (no ssl)

993 (ssl)

You should try these settings with "Use the same settings as my incoming mail server" and using mail dot your domain name as your outgoing mail setting. If when trying all these settings, you still cannot send mail, then you should retry all these settings, using the option "Login using" your ISP email address and password. It can be confusing trying out so many settings and you need to remember to save the settings and start a new test email after the settings are saved but it is unlikely that your ISP will block all combinations of these settings. If they have then you will need to contact your ISP.

If you cannot receive mail - then you can try the following alternative port numbers. If none of these work, then you will need to contact your network administrator or your ISP. It is very unlikely that incoming mail will not work. See the error messages generated from your test emails for the reason why your email was not received.

Incoming mail settings for Email accounts if you select POP

Incoming mail port numbers

110 (no SSL) - this is the default setting

995 (SSL)

Incoming mail settings, if you select IMAP – you will need to change from POP to IMAP on set up.

Incoming mail port numbers

143 (no SSL)

993 (SSL)

You should have 2 MX records and 4 A records, that look like the following. (The ip address may be different but the records should look very similar). . If all these records look correct, then you should see webmail work, as soon as your name server records have updated across the internet.

If you have followed the instructions above, and checked your zone files, and you still have problems, please email sales(at) with a detailed explanation and printscreens we will help you resolve the problem.